First-Response Recovery
The enquiry you didn't answer fast enough
Inbound contact dies in the gap before the first human response.
A new enquiry comes in — phone, web form, chat, WhatsApp — and the clock starts. Reply inside five minutes and you’re far likelier to ever qualify that lead. Most businesses take closer to two days. The lead doesn’t wait. It just goes quiet.
What we put in place. Every enquiry, on every channel, answered in the five-minute window — day, night, weekend — and moved straight to the next step. Routine questions handled, the right details captured, a time booked or the right person looped in. Nothing sits in an inbox until Monday.
- Every enquiry answered, in minutes, around the clock
- After-hours and overflow covered with no one on call
- Leads qualified and booked while they’re still warm
- Nothing slips through the gap before someone replies
Where it fits. The right move when leads are genuinely going cold in the gap. If your volume is low and you’re already quick, we’ll say so — it won’t pay for itself.
Our guarantee. We measure your response time first. If we don’t cut it against that baseline in the agreed window, the work’s on us.
Fix + Build — starts by sealing the leak, then builds from there.
See how we deliver this →
Find the leak first.
Decide the rest after.
A fix scope that's yours to keep — whether or not we work together.